You have to be clear on these types of questions if your EPMO is going to be irreplaceable to your enterprise. And your answers have to be big – they can’t be boring. If your EPMO is just something basic that your enterprise needs (like electricity) then your EPMO is just a commodity. And who wants to be a commodity?
I need commodities – I just don’t want to be one.
I want my EPMO to be something that our customers are excited about. I want customers in every corner of the enterprise to know that the EPMO has been critical to their success, as well as the success of the entire enterprise.
Having customers excited about the EPMO is good for the enterprise – and it is good for me.
And when something is good for the enterprise and also good for me – well I’ve got to say, I pretty much like that.
You Might Be an EPMO Customer if…
Our enterprise is large and our EPMO is relatively new, so I am regularly out-and-about telling different groups about the EPMO and what we can do for them – to help them understand how we can help them.
I tell people that they should contact the EPMO anytime they find themselves thinking one of these three things:
- There has got to be a better way to do this. Anytime someone is in the midst of some process and they are thinking how horrible it is, they should contact the EPMO. Whether they own the process or if they just play a part in it, if it is a bad process, we can analyze the process and the pain points and find a new process that works much better for everyone.
- We are stuck and not making any progress. Anytime someone is part of a team, and they just aren’t making any real progress, they should contact the EPMO. Likewise, when there is that project they have been hoping to spin-up for the past year, and it never gets off the ground, they should contact the EPMO. We are great at organizing teams, putting structure to a project, and getting things going.
- I have no idea what the answer is. Many times people find themselves at point A, and they know that is not a good place to be – but they have no idea what point B even looks like, much less any idea of how to get to point B. They should contact the EPMO. We will help them determine what point B is, define the road to get there, and guide them down the road until they successfully arrive at point B.
I tell people that they should contact the EPMO anytime they find themselves thinking one of these three things: There has got to be a better way to do this; We are stuck and not making any progress; I have no idea what the answer is.
Can you imagine how popular your EPMO will be if customers can come to you for any of these three things? Fix things that don’t work – get things moving that aren’t going anywhere – find a solution that they couldn’t see. You consistently help customers all across the enterprise with these three things and your EPMO will be the toast of the town.
And who doesn’t want to be the toast of the town? Everybody loves the toast of the town.
Be the toast of the town.
The really big stuff
You may be thinking – wait a minute, those three things don’t address the big stuff. How can I not tell people that we also do the big, gigantic, complicated projects across the enterprise? Why didn’t I mention the large software development project, or the gigantic, disruptive package that we can help install?
I don’t go around telling people across the enterprise to think of us for those types of big projects, because we will be involved in those anyway. Anything that big will always come our way. So I don’t spend time reminding people to involve the EPMO in those.
I spend my time reminding people of all of the other things we can do for them.
Doing the big things is valuable. Every EPMO does the big stuff. But to be irreplaceable, you need to do more. You have to be valuable to everyone everywhere. Solve problems. Find answers. Make things better.
Be the toast of the town.